WHO WE WANT:
We are seeking a talented, highly energetic, confident and passionate individual to join our innovative team! In this role you will be responsible for assist customers throughout the customization process, helping them adapt the Handtevy Mobile platform to fit their agency protocols and medication lists. The position also involves providing client-facing communication and webinars to guide customers through their customization journey. This is an outstanding opportunity to become a part of a successful, fast growing company that is transforming emergency for all patients nationwide!

WHO WE ARE:
Pediatric Emergency Standards Inc. was created to advance the quality of emergency medical care. We are a healthcare technology and education company dedicated to supporting clinicians in delivering exceptional care to patients of all ages. Our innovative approach and clinical solutions are designed to enhance department efficiency, improve the quality of care, and increase patient satisfaction in the emergency setting.

RESPONSIBILITIES:
·       Support the customization of the Handtevy Mobile platform to meet each agency’s protocols, medication lists, and operational workflows

·       Assist with managing and maintaining the Medication Management System (MMS) application

·       Serve as clinical support for clients, providing clear communication and timely updates via phone calls, emails, and virtual meetings

·       Facilitate client reviews through webinars, demonstrations, and one-on-one support sessions

·       Collaborate with internal teams to ensure client needs are accurately documented and implemented

·       Help troubleshoot system issues and coordinate resolutions with the technical support team

·        Contribute to the continuous improvement of processes, training materials, and client resources

·       Promote the highest standards of patient care by empowering agencies to deliver safe, efficient, and effective emergency medical services

QUALIFICATIONS:
·        Current Paramedic certification required

·        Strong clinical knowledge and experience in emergency medical services across patient populations

·        Highly detail-oriented, organized, and committed to accuracy in all tasks
 Professional and polished phone presence with excellent verbal and written communication skills

·        Self-starter who thrives working independently while collaborating effectively with a team

·        Skilled in active listening to understand client needs, guide conversations, and resolve issues efficiently

·        Comfortable using technology platforms, including web-based applications and virtual meeting tools

·        Positive attitude, competitive spirit, and the ability to bring energy and enthusiasm to the workplace

EDUCATION/ EXPERIENCE REQUIRED:
·        Paramedic (EMT-P) certification required; Critical Care Paramedic or Flight Medic experience strongly preferred

·        Experience with medication administration, including infusions, dilution concentrations, and safe dosing practices, preferred

·        Minimum of 2 years of clinical experience in emergency or critical care settings preferred

·        A four-year college degree is preferred, but not required

·        Strong computer skills and the ability to learn new software quickly

·        Knowledge of Salesforce or other CRM systems is a plus

·        Bilingual abilities are a plus

·        RN or LPN licensure is also considered an asset